On 1 October, SCA Logistics will introduce several changes to optimise its RoRo operations.
New customer survey highlights strong confidence in SCA Logistics
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SCA Logistics has received very positive results in the latest customer survey, conducted among external customers in June. The overall rating was a strong 8.7 out of 10 – a clear indication that we deliver a service that meets and exceeds our customers’ expectations.
Customers particularly highlight:
- Professionalism and reliability: Our services are perceived as safe, reliable and dependable.
- Clear communication: Customers rate their contact with our sales teams highly and value receiving the right information and decision-making support when they need it.
- Smooth collaboration: In their open-ended responses, customers describe us as flexible when circumstances change, with a high level of service and strong support throughout the process.
The results confirm SCA Logistics' position as a valued logistics partner and highlight the strength of our customer service and collaboration.
8.7 SCA Index
9.3 Professional approach
9.1 Confidence in choosing SCA
9.0 Meeting expectations as a logistics partner
9.3 Sales teams provide the information needed to make decisions
8.5 Communicating changes effectively
Photo: Håkan Sjödin
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