Matters that concern SCA’s certified forest operations
We have a work procedure for questions, comments and complaints linked to our forest certifications under FSC® (FSC® 004466) and PEFC to ensure that these are dealt with as close to the forest as possible .
Step 1: To submit a comment or complaint about our certified forest operations, you must always first submit the matter to SCA Forest by e-mail: firstname.lastname@example.org
We deal with your matter as promptly as possible.
Remember to always include the following in your e-mail:
- Write in the subject line of your e-mail “Comment/Complaint about Xxxxx – SCA Forest FSC/PEFC”
- A detailed description of your issue. If possible, include pictures and a map to assist and speed up the process
- Specify the requirement/s in the standard to which your comment/complaint refers
- Your contact details (name and telephone number)
Step 2: If you do not think you received a satisfactory response from us, you can take up your comment/complaint with the certification body that reviews and issues SCA Forest’s certificates. Our forestry certification under FSC and PEFC is reviewed by DNV which you can e-mail on: email@example.com